All devices suddenly stopped responding

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  • Last Post 17 November 2016
johnmanitaras posted this 15 November 2016

Today I noticed all my devices were unresponsive (I have aeon labs z-wave in-wall modules, an aeon labs z-stick, and wemo devices). All (including the wemo's, which work through the wemo app) could not be controlled by incontrol

I rebooted the computer and launched incontrol again. One by one it found all the devices successfully, but it did not correctly discover their state and still could not control them

I checked and found that there had been a windows security update today. I uninstalled it and rebooted, but still there was no improvement

I'm pretty sure that yesterday everything was working.. not sure what's changed?

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rscott posted this 15 November 2016

Is your server showing "Online" in the lower right hand corner?  If it shows online for a minute then changes to offline, it might be crashing. Evidence of the crash would show up in your windows application event logs.

You might also check your logfile.txt to see what kind of errors (if any) are showing up there.

johnmanitaras posted this 15 November 2016

No it stays in the "Online" position

the log file seems to be looping through the same error over and over at 5 second intervals..

 

 at System.String.Substring(Int32 startIndex, Int32 length)

   at InControl.WeMo.WeMoUdpController.getState(WeMoUdpDevice device)

   at InControl.WeMo.WeMoUdpController.pollDevice(HaDevice d)

   at InControl.WeMo.WeMoUdpController.<startPolling>b__3()

16/11/2016 5:36:03 AM: Error during WeMo polling - System.ArgumentOutOfRangeException

startIndex cannot be larger than length of string.

Parameter name: startIndex

 

   at System.String.Substring(Int32 startIndex, Int32 length)

   at InControl.WeMo.WeMoUdpController.getState(WeMoUdpDevice device)

   at InControl.WeMo.WeMoUdpController.pollDevice(HaDevice d)

   at InControl.WeMo.WeMoUdpController.<startPolling>b__3()

16/11/2016 5:36:03 AM: Error during WeMo polling - System.ArgumentOutOfRangeException

startIndex cannot be larger than length of string.

Parameter name: startIndex

 

   at System.String.Substring(Int32 startIndex, Int32 length)

   at InControl.WeMo.WeMoUdpController.getState(WeMoUdpDevice device)

   at InControl.WeMo.WeMoUdpController.pollDevice(HaDevice d)

   at InControl.WeMo.WeMoUdpController.<startPolling>b__3()

16/11/2016 5:36:03 AM: Error during WeMo polling - System.ArgumentOutOfRangeException

startIndex cannot be larger than length of string.

Parameter name: startIndex

 

   at System.String.Substring(Int32 startIndex, Int32 length)

   at InControl.WeMo.WeMoUdpController.getState(WeMoUdpDevice device)

   at InControl.WeMo.WeMoUdpController.pollDevice(HaDevice d)

   at InControl.WeMo.WeMoUdpController.<startPolling>b__3()

16/11/2016 5:36:03 AM: Error during WeMo polling - System.ArgumentOutOfRangeException

startIndex cannot be larger than length of string.

Parameter name: startIndex

 

   at System.String.Substring(Int32 startIndex, Int32 length)

   at InControl.WeMo.WeMoUdpController.getState(WeMoUdpDevice device)

   at InControl.WeMo.WeMoUdpController.pollDevice(HaDevice d)

   at InControl.WeMo.WeMoUdpController.<startPolling>b__3()

16/11/2016 5:36:03 AM: Error during WeMo polling - System.ArgumentOutOfRangeException

startIndex cannot be larger than length of string.

Parameter name: startIndex

 

   at System.String.Substring(Int32 startIndex, Int32 length)

   at InControl.WeMo.WeMoUdpController.getState(WeMoUdpDevice device)

   at InControl.WeMo.WeMoUdpController.pollDevice(HaDevice d)

   at InControl.WeMo.WeMoUdpController.<startPolling>b__3()

16/11/2016 5:36:03 AM: Error during WeMo polling - System.ArgumentOutOfRangeException

startIndex cannot be larger than length of string.

Parameter name: startIndex

 

   at System.String.Substring(Int32 startIndex, Int32 length)

   at InControl.WeMo.WeMoUdpController.getState(WeMoUdpDevice device)

   at InControl.WeMo.WeMoUdpController.pollDevice(HaDevice d)

   at InControl.WeMo.WeMoUdpController.<startPolling>b__3()

16/11/2016 5:36:03 AM: Error during WeMo polling - System.ArgumentOutOfRangeException

startIndex cannot be larger than length of string.

Parameter name: startIndex

johnmanitaras posted this 16 November 2016

Any advice? Incontrol is controlling a pump in my hydroponic system which has to be operating so it's actually a major inconvenience for it to not be working

 

thanks

John

 

Also, today my log file looks quite different - yesterday it was 30mb! Today it's only small and as follows:

https://drive.google.com/file/d/0B6ylXnPHnZK_N3llcVFfQTlUS0Er/view?usp=sharing

rscott posted this 16 November 2016

The first logs weren't that great, but the 2nd one does mention one thing you could try. In tools/options/zwave controller, can you go enable the "beta controller" and then go offline (wait 30 seconds), then go back online again?

 

johnmanitaras posted this 16 November 2016

still no luck.. this is my log file now

https://drive.google.com/file/d/0B6ylXnPHnZK_N3llcVFfQTlUS0E/view?usp=sharing

 

edit: I've noticed an error message after clicking that box saying it could not connect to the z-stick. I've now un-ticked it and devices still can't be controlled

johnmanitaras posted this 17 November 2016

Any update please? This machine doesn't get used for anything other than running incontrol. It's been sitting there undisturbed and working for months, nothing has been changed at all but it's completely stopped working.

rscott posted this 17 November 2016

Hey John,

I saw your support ticket about doing a Teamviewer. I think that's the next step; can you look at my reply from yesterday?

johnmanitaras posted this 17 November 2016

Hi Ryan

  sorry I didn't notice your reply until just now but I think I've just fixed it! I was just playing around with it and thought I'd try installing the server on another machine to get me by in the meantime - and that machine wasn't able to find the z-stick, so I tried updating the z-stick firmware and it started working again :)   Thanks for your help John

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