Cloud connection dropped several times recently

  • Last Post 22 October 2017 posted this 21 October 2017

Running Windows Home Server 2011

This last time it recovered but the time before I had to restart the MLS.ZWave Service to get it to connect to the cloud.

Actually, going through the log, the cloud connection drops all the time but recovers.  Is the cloud server unreliable or too busy?

10/21/2017 9:02:43 AM: Cloud: SocketIo_Error (msg) Error initializing handshake with :-: Exception of type 'System.Exception' was thrown. - System.Exception
Exception of type 'System.Exception' was thrown.

Faulting application name: MLS.ZWave.Service.exe, version: 4.1.5994.37288, time stamp: 0x574d0840


Faulting module name: KERNELBASE.dll, version: 6.1.7601.23915, time stamp: 0x59b94abb


Exception code: 0xe0434352


Fault offset: 0x0000c54f


Faulting process id: 0x4740


Faulting application start time: 0x01d3448324e3cc39


Faulting application path: C:\Program Files (x86)\Moonlit Software, LLC\InControl HA\MLS.ZWave.Service.exe


Faulting module path: C:\Windows\syswow64\KERNELBASE.dll


Report Id: 5d21ac14-b679-11e7-be4d-b8975a28233a

rscott posted this 22 October 2017

We were doing some maintenance yesterday on the cloud server, which is most likely what you are seeing.