Phantom devices showing up in device list

  • Last Post 23 July 2019
krishkal posted this 22 March 2019


For some reason, Axial keeps showing some phantom devices that I don't have. They are:

1. 2 additional "Controller"s, in addtion to the "USB Stick" that I actually have.

2. 2 additional "StandardSwitch" devices, in addition to the one that I actually have.

3. One "Entry Control" device - I have none of those actually installed.

Even if I delete them, they keep re-appearing. Something is clearly wrong. What should I do?

Order By: Standard | Newest | Votes
rscott posted this 22 March 2019

If they show up, it's because the USB stick thinks they are real devices, so it continues to report this to Axial.  You can follow this guide to get it off the USB stick:

krishkal posted this 28 March 2019

Thanks, that worked. For some of them, I had to first click on the icon that said "failed device" before I could click on "delete failed" successfully. You may want to update the documentation to note this.



klimekt posted this 14 July 2019

 I have the same issue. How can I tell which device in Axial server is which device within zentools? The IDs don't match up at all...

rscott posted this 17 July 2019

The ID shows up in the bottom right hand "details" section when you select the device.

klimekt posted this 23 July 2019

 Ok, thanks. I was looking at the IDs on the properties page.