Phantom devices showing up in device list

  • Last Post 28 March 2019
krishkal posted this 22 March 2019


For some reason, Axial keeps showing some phantom devices that I don't have. They are:

1. 2 additional "Controller"s, in addtion to the "USB Stick" that I actually have.

2. 2 additional "StandardSwitch" devices, in addition to the one that I actually have.

3. One "Entry Control" device - I have none of those actually installed.

Even if I delete them, they keep re-appearing. Something is clearly wrong. What should I do?

Order By: Standard | Newest | Votes
rscott posted this 22 March 2019

If they show up, it's because the USB stick thinks they are real devices, so it continues to report this to Axial.  You can follow this guide to get it off the USB stick:

krishkal posted this 28 March 2019

Thanks, that worked. For some of them, I had to first click on the icon that said "failed device" before I could click on "delete failed" successfully. You may want to update the documentation to note this.