Iphone app has been working without problem for the last month. Now it will open for a second and then return to Iphone home screen. App seems to be running in the background but will not open. Any help?
iphone app won't open
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- Last Post 03 December 2013
Axial-User
posted this
03 December 2013
rscott
posted this
03 December 2013
Iphone app has been working without problem for the last month. Now it will open for a second and then return to Iphone home screen. App seems to be running in the background but will not open. Any help?
Are you using direct connect or cloud connect?
If you force quit the app (kill it from the background), does it run?
Axial-User
posted this
03 December 2013
running from the cloud. didn't know i could run direct connect.
can't open the app on the phone at all.
Ryan-Scott
posted this
03 December 2013
running from the cloud. didn't know i could run direct connect.
can't open the app on the phone at all.
If you double-tap your home button, do you see InControl in the list? If so, can you kill it from there and relaunch?
Axial-User
posted this
03 December 2013
when i open it from the iphone home screen, it will display the IC home screen for about 1 second, then it returns me to iphone home screen. if i double tap the home button and try to open it from there, the same thing happens. if i kill it, along with all other recently open apps, and try to reopen it, the same result. IC opens for 1 sec, then disappears.
Axial-User
posted this
03 December 2013
update. i can now get the app to open but it says "this app requires InControl Server version 3.4 or higher"
where can version 3.4 be found?
thanks
Ryan-Scott
posted this
03 December 2013
update. i can now get the app to open but it says "this app requires InControl Server version 3.4 or higher"
where can version 3.4 be found?
thanks
It can be found on our download site. Fill in the email address and it'll forward you on.
I wish I knew what was stopping it from launching initially... did anything change on your end that you are aware of? I did just submit a new version to Apple to help track down the problem, but of course it'll take a few weeks before they'll review it and publish it out to the store. :(
Axial-User
posted this
03 December 2013
thanks, found it. downloaded and all works fine.
no idea what caused the problem. have not made any changes to the system for months. worked fine last week. then wouldnt open. wish i had more info for you.
