I can't remove associations at all in the software. I set up an LTM5 to control 3 switches. To do so I associated all three. It worked fine. I decided I wanted it to only control two. But I can't remove the third association. What am I doing wrong.
Jon
Removing associations
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- Last Post 11 March 2013
jonny998
posted this
10 March 2013
JWGarber1725
posted this
11 March 2013
I can't remove associations at all in the software. I set up an LTM5 to control 3 switches. To do so I associated all three. It worked fine. I decided I wanted it to only control two. But I can't remove the third association. What am I doing wrong.
Jon
Hi Jon
I wanted to jump in here and try to answer this question for you.
Associating with InControl can be tricky at times. You sometimes need to be really close to the device to properly capture its currently associated devices and adjust them.
Try to get the computer you are using as close as possible to the switch itself before attempting to load associations.
I have noticed during associations the following things.
When I click "Associations" if the device properly communicates its current list of associations. InControl responds rather fast and displays the list. If the device for some reason is failing to communicate then InControl will load the list really slow. The list will show up and you might even see "Check marks" where you previously associated or attempted to associate the device. If InControl loaded the list slowly then ignore this list of checkboxes and try loading associations again.
Basically if the associations list does not load rather quickly. Ignore the list and try loading again. When you click "Load Associations" and you see the list open up within 8-10 seconds then it properly read the list from the device. Check the items you want to be associated with or uncheck the items to remove association and you should be ok
I think excluding the device and re-including it will also clear its associations as well.
I am not sure if this is a bug in InControl or not. I would have expected the program to return an error message if it was unable to read associations properly. Instead it returns a list of devices and will even show check marks on the ones u previously tried/did associate.
My guess is the software stores in its database the list of associated devices as well and when it fails to fetch them from the device it still displays the local copy it had saved. Which can be confusing.
Hope this has helped you
