IC frequently disconnecting from cloud, can't reconnect

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  • Last Post 07 March 2016
Axial-User posted this 03 March 2016

About two months ago IC started to disconnect from the cloud about once a week. Usually I could just close IC and restart and it would reconnect to the cloud on its own.
Two weeks ago it disconnected itself and I had to go back through the cloud sign in to get it to reconnect. This took several attempts but it eventually connected.
Today I found it disconnected and when I restarted IC it opened as the "free trial" version. I had to re-enter my registration code to get it to upgrade to the Pro version. But even after that and re-sign in to the cloud I could not get it to relink with the cloud.

Any suggestions to relink?

Also, what might be causing this frequent disconnect from the cloud?

Thanks


Is there anything in your logs that might suggest any problems? Can you open up chrome and try to visit http://cloud.incontrolha.com? You should see a simple "cannot GET" message -- which means you are able to see the server. If you don't get that, then the server isn't available from your connection and we can troubleshoot some more.

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rscott posted this 03 March 2016

About two months ago IC started to disconnect from the cloud about once a week. Usually I could just close IC and restart and it would reconnect to the cloud on its own.
Two weeks ago it disconnected itself and I had to go back through the cloud sign in to get it to reconnect. This took several attempts but it eventually connected.
Today I found it disconnected and when I restarted IC it opened as the "free trial" version. I had to re-enter my registration code to get it to upgrade to the Pro version. But even after that and re-sign in to the cloud I could not get it to relink with the cloud.

Any suggestions to relink?

Also, what might be causing this frequent disconnect from the cloud?

Thanks


Is there anything in your logs that might suggest any problems? Can you open up chrome and try to visit http://cloud.incontrolha.com? You should see a simple "cannot GET" message -- which means you are able to see the server. If you don't get that, then the server isn't available from your connection and we can troubleshoot some more.

Axial-User posted this 04 March 2016

I get a "404 error page can't be displayed" when i enter that address.
thanks

rscott posted this 05 March 2016

I get a "404 error page can't be displayed" when i enter that address.
thanks


Are you doing this from Chrome? Sometimes IE and Firefox will show a generic error message even when it's working; Chrome is the only browser that seems to reliably show the "cannot GET" message.

Axial-User posted this 07 March 2016

I just tried in Chrome and it says "cannot get"

thanks

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