Long Delays on Certain ZWAVE Devices / Kwik Set Problem

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  • Last Post 23 June 2015
weidnerj posted this 21 April 2015

I have been trying to troubleshoot where some of my devices take about 10 seconds before it turns on and the prompt stops spinning or turn off and take 10 seconds for the prompt to stop spinning. I use ZENTOOLS and when I click on it, it is either instant on or instant off.

I have reset my AEON Labs USB controller to factory and deleted the ICHA setting files, have went around to each of my ZWAVE devices and put the USB controller in exclude mode and removed all my devices. I have 9 switches, 4 outlets, 2 windows sensors, and 2 AEON Labs 4 in 1's and 2 Kwik Set locks in my network. Doesn't matter what version of ICHA, but currently on 4.0.5582. Not all devices do it, and the ones that do constantly are slow (10 seconds or so).

The other thing is that my Kwik Set locks are a bear to get installed, and usually after they are installed, they usually no longer controllable using ICHA after a reboot. Remove the locks and re-add and they work for a few minutes then they stop (using the tutorial to do it). Once and a while they will report status if they are either locked or unlocked but can't be unlocked from ICHA. No rhyme or rhythm...

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Ryan-Scott posted this 21 April 2015

I have been trying to troubleshoot where some of my devices take about 10 seconds before it turns on and the prompt stops spinning or turn off and take 10 seconds for the prompt to stop spinning. I use ZENTOOLS and when I click on it, it is either instant on or instant off.

I have reset my AEON Labs USB controller to factory and deleted the ICHA setting files, have went around to each of my ZWAVE devices and put the USB controller in exclude mode and removed all my devices. I have 9 switches, 4 outlets, 2 windows sensors, and 2 AEON Labs 4 in 1's and 2 Kwik Set locks in my network. Doesn't matter what version of ICHA, but currently on 4.0.5582. Not all devices do it, and the ones that do constantly are slow (10 seconds or so).

The other thing is that my Kwik Set locks are a bear to get installed, and usually after they are installed, they usually no longer controllable using ICHA after a reboot. Remove the locks and re-add and they work for a few minutes then they stop (using the tutorial to do it). Once and a while they will report status if they are either locked or unlocked but can't be unlocked from ICHA. No rhyme or rhythm...


So just to make sure I understand, when you send an on/off command, you see the spinner and the light takes 10 seconds to actually shut off?

When this happens, what is the light on your usb stick doing? Is it off during that time?

weidnerj posted this 21 April 2015

I have been trying to troubleshoot where some of my devices take about 10 seconds before it turns on and the prompt stops spinning or turn off and take 10 seconds for the prompt to stop spinning. I use ZENTOOLS and when I click on it, it is either instant on or instant off.

I have reset my AEON Labs USB controller to factory and deleted the ICHA setting files, have went around to each of my ZWAVE devices and put the USB controller in exclude mode and removed all my devices. I have 9 switches, 4 outlets, 2 windows sensors, and 2 AEON Labs 4 in 1's and 2 Kwik Set locks in my network. Doesn't matter what version of ICHA, but currently on 4.0.5582. Not all devices do it, and the ones that do constantly are slow (10 seconds or so).

The other thing is that my Kwik Set locks are a bear to get installed, and usually after they are installed, they usually no longer controllable using ICHA after a reboot. Remove the locks and re-add and they work for a few minutes then they stop (using the tutorial to do it). Once and a while they will report status if they are either locked or unlocked but can't be unlocked from ICHA. No rhyme or rhythm...

So just to make sure I understand, when you send an on/off command, you see the spinner and the light takes 10 seconds to actually shut off?

When this happens, what is the light on your usb stick doing? Is it off during that time?


The light goes from solid blue to a quick flash then back to solid blue. The device will turn on (or off) instantly, but delay of 10 seconds when the wheel just turns and no other ZWAVE commands can be issued. For example, I turn on one device, and it instantly comes on, and then I click on another, until the first one stops spinning, the 2nd one won't come on. But when I use ZEN Tools, there is no lag.

Ryan-Scott posted this 21 April 2015


The light goes from solid blue to a quick flash then back to solid blue. The device will turn on (or off) instantly, but delay of 10 seconds when the wheel just turns and no other ZWAVE commands can be issued. For example, I turn on one device, and it instantly comes on, and then I click on another, until the first one stops spinning, the 2nd one won't come on. But when I use ZEN Tools, there is no lag.


Ok, so the lag is only related to InControl turning off the "spinning" wheel; the lights themselves still respond quickly?

weidnerj posted this 21 April 2015


The light goes from solid blue to a quick flash then back to solid blue. The device will turn on (or off) instantly, but delay of 10 seconds when the wheel just turns and no other ZWAVE commands can be issued. For example, I turn on one device, and it instantly comes on, and then I click on another, until the first one stops spinning, the 2nd one won't come on. But when I use ZEN Tools, there is no lag.

Ok, so the lag is only related to InControl turning off the "spinning" wheel; the lights themselves still respond quickly?


Correct. This even happened when I only had two devices (that were lagging) associated with ICHA after a complete reset.

weidnerj posted this 23 April 2015


The light goes from solid blue to a quick flash then back to solid blue. The device will turn on (or off) instantly, but delay of 10 seconds when the wheel just turns and no other ZWAVE commands can be issued. For example, I turn on one device, and it instantly comes on, and then I click on another, until the first one stops spinning, the 2nd one won't come on. But when I use ZEN Tools, there is no lag.

Ok, so the lag is only related to InControl turning off the "spinning" wheel; the lights themselves still respond quickly?

Correct. This even happened when I only had two devices (that were lagging) associated with ICHA after a complete reset.


Only happening to two GE Outlets. When trying to associate these two devices to a HA-07 controller fails, but all my other devices associated with no problems. And when I start ICHA, these devices don't report in. But can click on them in ICHA and they turn on or off with the 10 second delay - then reports to ICHA.

weidnerj posted this 16 May 2015

Solved the problem. Believe that both outlets somehow were set on the same ID????, and even excluding and including didn't fix that problem. Had to physically disconnect one of the outlets and on the other outlet that still had power running to it, exclude it. Then when I connected first outlet back up to power, it worked like it should. I went ahead and excluded it and reincluded it to be safe.

DarkStar posted this 22 June 2015

Ryan,

This seems to be a not unusual event... this matching ID thing. Is there something you can do in the code to mitigate this?... or at least flag it?

J.

rscott posted this 22 June 2015

Ryan,

This seems to be a not unusual event... this matching ID thing. Is there something you can do in the code to mitigate this?... or at least flag it?

J.


The duplicate ID's are coming from the z-wave controller itself; I doubt there's anything that can be done. I haven't ever seen it happen, so I can't be certain how it actually behaves and if there's a way to flag it or not.

weidnerj posted this 23 June 2015

Ryan,

This seems to be a not unusual event... this matching ID thing. Is there something you can do in the code to mitigate this?... or at least flag it?

J.

The duplicate ID's are coming from the z-wave controller itself; I doubt there's anything that can be done. I haven't ever seen it happen, so I can't be certain how it actually behaves and if there's a way to flag it or not.


The only thing that I could say is that when it happened, there was a long delay within ICHA. The device would come on almost instantly but within ICHA it would take 10 to 15 to respond. Don't know if there is any time metric on response time...

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