Unable to add Kwikset Lock 914

  • Last Post 26 June 2017
christisen@gmail.com posted this 25 June 2017

Hello. So I've successfully set up my kwikset lock a while back with incontrolha. After a move and some time going by I built a new pc with Axial and am setting up again. I've followed the lock setup quide instructions (https://incontrolha.uservoice.com/knowledgebase/articles/236587-lock-setup) and evey time I add the device I get a "device not added message".


Really at a loss at this point and wondering if it is something dumb I'm missing. I have an older Aeon lab usb stick zwave. Any advice appreciated. Thanks!

rscott posted this 26 June 2017

Usually when this happens, it's best to do an "exclude" on the lock to reset it back to factory, then attempt to re-include it again.