Just updated to Pro version 4.1.6325....
None of my devices seem to be in the new version. Device screen is completly blank. No devices show at all.
What did i do wrong this time?
Suggestions please.
Thanks
Just updated to Pro version 4.1.6325....
None of my devices seem to be in the new version. Device screen is completly blank. No devices show at all.
What did i do wrong this time?
Suggestions please.
Thanks
Try to give it a reboot, if that doesn't help, send us your logfile.txt file.
See my "devices not visible" thread a few line down ont he main page... its a weird fix, but it worked for me.
Thanks for the tips. Did try the "devices not visible", made no difference.
How exactly do I find and send the logifle? So i don't mess that procedure up also.
Thanks
10/1/2017 7:38:08 PM: socket: Opened!
10/1/2017 7:38:08 PM: Cloud: Cloud connected!
10/1/2017 8:02:52 PM: DirectConnect: Session closed 127.0.0.1
10/1/2017 8:02:52 PM: DirectConnect: Session closed 127.0.0.1
10/1/2017 8:02:52 PM: DirectConnect: Session closed 127.0.0.1
10/1/2017 8:02:52 PM: DirectConnect: Session closed 127.0.0.1
10/1/2017 8:03:22 PM: doServiceTest()
10/1/2017 8:03:23 PM: Service appears to be running already. Will not attempt restart.
10/1/2017 8:03:35 PM: DirectConnect: New client connected from 127.0.0.1
10/1/2017 8:08:38 PM: Error during InControlHa.com authentication - System.Net.WebException
The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
The remote certificate is invalid according to the validation procedure.
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadString(Uri address)
at System.Net.WebClient.DownloadString(String address)
at MLS.Common.InControlHaComWebClient.getAuthToken() in Z:\work\mls\MLS.ZWave.Controller\MLS.Common\InControlHaComWebClient.cs:line 82
at MLS.Common.InControlHaComWebClient.authenticate() in Z:\work\mls\MLS.ZWave.Controller\MLS.Common\InControlHaComWebClient.cs:line 130
10/1/2017 8:08:38 PM: doServiceTest()
10/1/2017 8:08:38 PM: Unable to check for plugin updates - System.NullReferenceException
Object reference not set to an instance of an object.
at MLS.InControl.Gui.MainWindow.updatePlugins() in Z:\work\mls\MLS.ZWave.Controller\MLS.InControl.Gui\Main\MainWindow.xaml.cs:line 1118
10/1/2017 8:08:38 PM: Starting Service
10/1/2017 8:08:38 PM: Should attempt restart: True
10/1/2017 8:08:38 PM: consoleProcess == null: True
10/1/2017 8:08:40 PM: Error during FloorPlanMetaData - System.ServiceModel.EndpointNotFoundException
There was no endpoint listening at http://localhost:1178/zwave/floorPlanMeta?password= that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Unable to connect to the remote server
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at MLS.InControl.Gui.HaDeviceService.IzWaveSVC.getFloorPlanMetaData(String password)
at MLS.InControl.Gui.HaProxy.WebServiceProxy.<>c__DisplayClass159_0.<getFloorPlanMetaData>b__0() in Z:\work\mls\MLS.ZWave.Controller\MLS.InControl.Gui\HaProxy\WebServiceProxy.cs:line 1734
10/1/2017 8:08:41 PM: Error during getFloorPlanImageAsync - System.ServiceModel.EndpointNotFoundException
There was no endpoint listening at http://localhost:1178/zwave/floorPlanFile that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Unable to connect to the remote server
Server stack trace:
at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at MLS.InControl.Gui.HaDeviceService.IzWaveSVC.getFloorPlanFile(String password, String imageId)
at MLS.InControl.Gui.HaProxy.WebServiceProxy.<>c__DisplayClass161_0.<getFloorPlanImageAsync>b__0() in Z:\work\mls\MLS.ZWave.Controller\MLS.InControl.Gui\HaProxy\WebServiceProxy.cs:line 1766
10/1/2017 8:08:45 PM: Shutting down a possible rogue service
10/1/2017 8:08:40 PM: Original FolderC:\Windows\system32
10/1/2017 8:08:40 PM: Changed to:C:\Program Files (x86)\Moonlit Software, LLC\InControl HA
10/1/2017 8:08:40 PM: Starting Service
10/1/2017 8:08:40 PM: Preparing service base
10/1/2017 8:08:40 PM: Original FolderC:\Program Files (x86)\Moonlit Software, LLC\InControl HA
10/1/2017 8:08:40 PM: Changed to:C:\Program Files (x86)\Moonlit Software, LLC\InControl HA
10/1/2017 8:08:42 PM: Config file location: C:\Windows\system32\config\systemprofile\AppData\Roaming\Moonlit_Software,_LLC\MLS.ZWave.Service.exe_Url_3rrr3by1xi2j0yuef21xgz0sko14kpmk\4.1.6325.20455\user.config
10/1/2017 8:08:42 PM: Running service base
10/1/2017 8:08:50 PM: Starting version 4.1.6325.20455
ZenLib: True
StickType:OpenZWave
ComPort:5
Service:True
10/1/2017 8:08:56 PM: Unable to stop service - System.ServiceProcess.TimeoutException
Time out has expired and the operation has not been completed.
at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
at MLS.Common.ZWaveServiceHelper.stopZWaveService(Process consoleProcess, Boolean stopService) in Z:\work\mls\MLS.ZWave.Controller\MLS.Common\ZWaveServiceHelper.cs:line 205
10/1/2017 8:08:57 PM: Restarting Service after shutting down rogues.
10/1/2017 8:08:57 PM: Starting Service
10/1/2017 8:08:57 PM: Should attempt restart: True
10/1/2017 8:08:57 PM: consoleProcess == null: True
10/1/2017 8:08:59 PM: checkService() called.
10/1/2017 8:08:57 PM: Original FolderC:\Windows\system32
10/1/2017 8:08:57 PM: Changed to:C:\Program Files (x86)\Moonlit Software, LLC\InControl HA
10/1/2017 8:08:57 PM: Starting Service
10/1/2017 8:08:57 PM: Preparing service base
10/1/2017 8:08:57 PM: Original FolderC:\Program Files (x86)\Moonlit Software, LLC\InControl HA
10/1/2017 8:08:57 PM: Changed to:C:\Program Files (x86)\Moonlit Software, LLC\InControl HA
10/1/2017 8:08:57 PM: Config file location: C:\Windows\system32\config\systemprofile\AppData\Roaming\Moonlit_Software,_LLC\MLS.ZWave.Service.exe_Url_3rrr3by1xi2j0yuef21xgz0sko14kpmk\4.1.6325.20455\user.config
10/1/2017 8:08:57 PM: Running service base
10/1/2017 8:09:06 PM: Starting version 4.1.6325.20455
ZenLib: True
StickType:OpenZWave
ComPort:5
Service:True
10/1/2017 8:09:09 PM: Cloud: Attempting to connect to cloud server over chanId: ce586...
10/1/2017 8:09:09 PM: Plugin: Processing C:\Program Files (x86)\Moonlit Software, LLC\InControl HA\plugins\EnhancedSecurity.dll
10/1/2017 8:09:09 PM: Plugin: Processing C:\Program Files (x86)\Moonlit Software, LLC\InControl HA\plugins\FoscamController.dll
10/1/2017 8:09:10 PM: Loaded Controller Plugin HaFoscamController
10/1/2017 8:09:10 PM: Plugin: Processing C:\Program Files (x86)\Moonlit Software, LLC\InControl HA\plugins\VirtualHaController.dll
10/1/2017 8:09:10 PM: Loaded Controller Plugin VirtualHaController
10/1/2017 8:09:10 PM: Crash in DeviceManager getController task - System.Data.EntityException
The underlying provider failed on Open.
Internal error: Fatal failure of the lock subsystem for this database. [ Db name = C:\ProgramData\ZWave\zwave.sdf ]
at System.Data.EntityClient.EntityConnection.OpenStoreConnectionIf(Boolean openCondition, DbConnection storeConnectionToOpen, DbConnection originalConnection, String exceptionCode, String attemptedOperation, Boolean& closeStoreConnectionOnFailure)
at System.Data.EntityClient.EntityConnection.Open()
at System.Data.Objects.ObjectContext.EnsureConnection()
at System.Data.Objects.ObjectQuery`1.GetResults(Nullable`1 forMergeOption)
at System.Data.Objects.ObjectQuery`1.System.Collections.Generic.IEnumerable<T>.GetEnumerator()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at MLS.ZWave.Data.DbHaDevice.toList(IQueryable`1 data, zwaveEntities context) in Z:\work\mls\MLS.ZWave.Controller\MLS.ZWave.Data\DbHaDevice.cs:line 591
at MLS.ZWave.Data.DbHaDevice.getDevices() in Z:\work\mls\MLS.ZWave.Controller\MLS.ZWave.Data\DbHaDevice.cs:line 171
at MLS.HA.DeviceController.Common.HaControllerInterface.DeviceManager.loadDevices() in Z:\work\mls\MLS.ZWave.Controller\MLS.HA.DeviceController\DeviceManager.cs:line 540
at MLS.HA.DeviceController.Common.HaControllerInterface.DeviceManager.loadControllersAndDevices() in Z:\work\mls\MLS.ZWave.Controller\MLS.HA.DeviceController\DeviceManager.cs:line 336
at MLS.HA.DeviceController.Common.HaControllerInterface.DeviceManager.<.ctor>b__67_0() in Z:\work\mls\MLS.ZWave.Controller\MLS.HA.DeviceController\DeviceManager.cs:line 266
10/1/2017 8:09:10 PM: Checking version
10/1/2017 8:09:10 PM: socket: Opened!
10/1/2017 8:09:10 PM: Cloud: Cloud connected!
10/1/2017 8:09:12 PM: DirectConnect: New client connected from 127.0.0.1
10/1/2017 8:11:06 PM: DirectConnect: Session closed 127.0.0.1
10/1/2017 8:13:46 PM: Cloud: SocketIo_Error (msg) SocketClient error :-: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. - System.IO.IOException
Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
at System.Net.Security._SslStream.EndRead(IAsyncResult asyncResult)
at System.Net.Security.SslStream.EndRead(IAsyncResult asyncResult)
at SuperSocket.ClientEngine.SslStreamTcpSession.OnDataRead(IAsyncResult result)
10/1/2017 8:13:46 PM: Cloud: SocketIo_Error (inner) - System.Net.Sockets.SocketException
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)
10/1/2017 8:13:47 PM: Cloud: Attempting to connect to cloud server over chanId: ce586...
10/1/2017 8:13:47 PM: socket: Opened!
10/1/2017 8:13:47 PM: Cloud: Cloud connected!
10/1/2017 8:15:30 PM: doServiceTest()
10/1/2017 8:15:31 PM: Service appears to be running already. Will not attempt restart.
10/1/2017 8:15:39 PM: DirectConnect: New client connected from 127.0.0.1
10/1/2017 8:22:08 PM: DirectConnect: Session closed 127.0.0.1
10/1/2017 8:22:21 PM: doServiceTest()
10/1/2017 8:22:22 PM: Service appears to be running already. Will not attempt restart.
10/1/2017 8:22:29 PM: DirectConnect: New client connected from 127.0.0.1
10/2/2017 12:58:26 PM: socket: Opened!
10/2/2017 12:58:26 PM: Cloud: Cloud connected!
sorry about that big post.
i couldn't get gist to work for me.
I'm not sure that I am seeing the full log file; there's a large gap of time where nothing was written.
Could you delete your current logfile, reboot your computer, start Axial server, then send another copy of the logfile after 5 minutes?
P.S. For the gist, just open and copy the text from the file, then paste it into the main box on the page, then hit "Create secret Gist" - when the page comes back, you can copy/paste the URL from your browser into here.
thanks for the help. lets hope i got it right.
this is all the info that was in the logfile. not much. i selected all and copied and pastied like you instructed.
thanks
https://gist.github.com/anonymous/894b737301210a79496ffffa3b4623ae
You are right, not much in the log file. Could you contact support directly and include the logfile? We can go from there once you do.