I have a device that i have tried to delete multiple times... I have the USB stick, i remove it and go though the normal remove procedure, it flashes like it was removed, yet is still on the InControl device list. I delete it from the list, and its back again after a bit. I tried deleting using the Tools/zwave/remove device, it says it has been removed successfully, yet, same thing, it shows up in the device list once online again. any input?
CAN NOT DELETE DEVICE - Keeps coming back
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- Last Post 11 October 2014
Ryan-Scott
posted this
22 September 2014
I have a device that i have tried to delete multiple times... I have the USB stick, i remove it and go though the normal remove procedure, it flashes like it was removed, yet is still on the InControl device list. I delete it from the list, and its back again after a bit. I tried deleting using the Tools/zwave/remove device, it says it has been removed successfully, yet, same thing, it shows up in the device list once online again. any input?
If you hit the InControl "delete" button and it shows up again, it's because the USB stick still knows about the device. It sounds like the removal procedure isn't working. I've had an occasional device do this - the way I had to get rid of it was to use the Zensys Tools (link is in my signature) and then use it to remove a failed device.
weidnerj
posted this
24 September 2014
I have a device that i have tried to delete multiple times... I have the USB stick, i remove it and go though the normal remove procedure, it flashes like it was removed, yet is still on the InControl device list. I delete it from the list, and its back again after a bit. I tried deleting using the Tools/zwave/remove device, it says it has been removed successfully, yet, same thing, it shows up in the device list once online again. any input?
If you hit the InControl "delete" button and it shows up again, it's because the USB stick still knows about the device. It sounds like the removal procedure isn't working. I've had an occasional device do this - the way I had to get rid of it was to use the Zensys Tools (link is in my signature) and then use it to remove a failed device.
Ryan,
Can Zensys remove devices that don't actually exist? Somehow I ended up ghosting my 4 in 1 AEON sensors and having re-added them as a different ID. So when I did a remove it removed the actual device instead of the ghosted one.
pir8radio
posted this
28 September 2014
ok great, ill give the tool a try!
Ryan-Scott
posted this
28 September 2014
Ryan,
Can Zensys remove devices that don't actually exist? Somehow I ended up ghosting my 4 in 1 AEON sensors and having re-added them as a different ID. So when I did a remove it removed the actual device instead of the ghosted one.
Yes. Use the 'remove failed' button on the title bar.
TIP: If you hover your mouse over the button you'll see a description pop up about what it does.
pir8radio
posted this
28 September 2014
well i tried to remove my device with your tool, (that didnt sound right) and it didnt work. I tried to "remove failed" and i got an error, (didnt write the number down) remove failed device failed... now what? :-o
weidnerj
posted this
29 September 2014
Ryan,
Can Zensys remove devices that don't actually exist? Somehow I ended up ghosting my 4 in 1 AEON sensors and having re-added them as a different ID. So when I did a remove it removed the actual device instead of the ghosted one.
Yes. Use the 'remove failed' button on the title bar.
TIP: If you hover your mouse over the button you'll see a description pop up about what it does.
That worked. Kind of deceiving to use removed failed instead of remove, and I know you provide Zentools as a services and not your application.
Thanks!
pir8radio
posted this
30 September 2014
well i tried to remove my device with your tool, (that didnt sound right) and it didnt work. I tried to "remove failed" and i got an error, (didnt write the number down) remove failed device failed... now what? :-o
so no other way to remove this phantom device?
Ryan-Scott
posted this
30 September 2014
well i tried to remove my device with your tool, (that didnt sound right) and it didnt work. I tried to "remove failed" and i got an error, (didnt write the number down) remove failed device failed... now what? :-o
so no other way to remove this phantom device?
Did you actually use the "Remove Failed" option and not the "Remove device" option? Remove failed should work.
pir8radio
posted this
01 October 2014
:-) yes, removed failed.... no go.. i got an error that it couldn't be removed.
i dont know if this helps, but since this device has been "stuck" in the system, the whole thing is super slow now... takes like 40 seconds for devices to turn on or off most of the time, some times a few seconds like normal..
pir8radio
posted this
02 October 2014
10:34:18.822: Remove Failed Node from the network failed...
is the error i get... anyone have any ideas?
rjwerntz
posted this
04 October 2014
Are you getting support on this?
n0vtn
posted this
05 October 2014
I have had this issue twice, where even in Zen Tools I could not remove a failed device. I contacted Aeon Labs support about the issue and was told to reset the Z-Stick. I have about 40 devices, rejoining all of those one at a time (so I could more easily identify each of them) took me all day. Fixing all my scenes took several hours. This issue seems to be a design problem in the Z-Stick and possibly in the Z-Wave chip itself.
I hope you have better success than I did.
N0VTN
Ryan-Scott
posted this
06 October 2014
I have had this issue twice, where even in Zen Tools I could not remove a failed device. I contacted Aeon Labs support about the issue and was told to reset the Z-Stick. I have about 40 devices, rejoining all of those one at a time (so I could more easily identify each of them) took me all day. Fixing all my scenes took several hours. This issue seems to be a design problem in the Z-Stick and possibly in the Z-Wave chip itself.
I hope you have better success than I did.
N0VTN
Ouhc! I can feel your pain... I think I'd have a hard time remembering where all my z-wave devices are even located in my home! This has me wondering if there might be a way to easily get InControl to "replace" an existing device with another... at least that way you could more easily get up and running if you had to reset and wouldn't need to re-create all your existing scenes.
pir8radio
posted this
11 October 2014
I have had this issue twice, where even in Zen Tools I could not remove a failed device. I contacted Aeon Labs support about the issue and was told to reset the Z-Stick. I have about 40 devices, rejoining all of those one at a time (so I could more easily identify each of them) took me all day. Fixing all my scenes took several hours. This issue seems to be a design problem in the Z-Stick and possibly in the Z-Wave chip itself.
I hope you have better success than I did.
N0VTN
Ouhc! I can feel your pain... I think I'd have a hard time remembering where all my z-wave devices are even located in my home! This has me wondering if there might be a way to easily get InControl to "replace" an existing device with another... at least that way you could more easily get up and running if you had to reset and wouldn't need to re-create all your existing scenes.
I ended up fixing the issue... I don't know if his was a fluke, or if it will work for others... But I ended up clicking "REPLACE FAILED DEVICE" and then quickly picking that missing device and clicking REMOVE FAILED DEVICE... I don't know what that does differently in the zstick, but my device finally deleted, without having to reset the stick..
