Devices not visible

  • Last Post 11 September 2017
jonnysax posted this 07 September 2017

When I started up my computer today I had the axial control software load, and all seemed fine... except for all my devices in the "tile" view were not visible.  in the list view, all my devices are there and they show the proper status... all my scenes work... its weird.  Tried restarting... I dont know how to get these back.  any ideas?

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rscott posted this 07 September 2017

Are you on the latest version? Are there any errors in your logfile that might explain what's happening?  Feel free to open a support ticket with the logfile.txt attached if you'd like me to take a closer look at it.

jonnysax posted this 11 September 2017

I opened a help ticket and Ryan got me all fixed up.  so, just so others know what the solution to the issue was... 

If you've ever started up the InControl software and its a tiny window int he upper left corner of your screen... (probably after you messed with your screen resolution) DONT maximize it!  Use your cursor to expand the window and all of your tiles will show up properly.  if you maximize it, the tiles will show up as little slivers without text or icons.  Hope this helps any similar problems!