Is there any reason that a large portion of my devices would just vanish? I would say about 1/2 of them just all of a sudden are no longer listed.
Disappearing devices
- 41 Views
- Last Post 23 May 2013
Ryan-Scott
posted this
23 May 2013
I assume this was after an update to 3.10?
Does it say you are using the "Free" version? I'd guess that you need to either activate your software, or if you've done that already, that you need to make sure your maintenance/updates haven't expired. If they have expired, you'll need to downgrade to 2.225 or renew your updates.
More details here about updates and expired licenses can be found here.
Brian-R
posted this
23 May 2013
This actually happened before I upgraded. Maybe a week or so ago, but I have been too busy to look into it.
It does say free version, but I just payed for lifetime standard updates, and reactivated it. That didn't fix it, but it didn't complain either.
Now with the new version, It tells me that the registration code I just got 6 days ago when I paid for lifetime updates is for an older version. I also tried importing the license file, and it tells me that it has expired.
Ryan-Scott
posted this
23 May 2013
Be sure to use the original code and not the code you got with the lifetime update purchase. The original code would be tied back to the order when you first purchased InControl Pro or Standard.
If the original code isn't working, please send me a PM with your order number for both the original purchase and for your lifetime update purchase.
Brian-R
posted this
23 May 2013
Interesting... That did it. What the use of the new registration key then?
Ryan-Scott
posted this
23 May 2013
Interesting... That did it. What the use of the new registration key then?
It has no use... if I could get my store software to stop sending it I would, but there's no option in the software :(
Brian-R
posted this
23 May 2013
Interesting... That did it. What the use of the new registration key then?
It has no use... if I could get my store software to stop sending it I would, but there's no option in the software :(
Haha, fair enough.
Thanks for the help!
