Starting over??

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  • Last Post 02 August 2017
jtb239 posted this 22 July 2017

Hello, I have changed controllers and devices several times and, over time, some devices have become buggy, some can not be recognized at all, some do not function correctly. How can I just start over with a clean install? Do the devices themselves remember where they are paired, or can I just get a new controller, clean install of Axial, and go from there? Any help would be appreciated. Thank you!

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jonnysax posted this 24 July 2017

I just had to do this... but i'm still battling with it.  

Your Zwave devices remember being paired, so the first thing is you need to set up your stick in exclusion mode and go around and reset all your devices.  

Once doing that you can either reset your controller or you can install a new one.  Axial should ask if you want to delete all of the devices that are no longer associated with your controller.  

Then you can add them back one by one.  

I've been working on this for about a week and I cannot get my garage door sensor back online.  I've had other buggy problems too.  I upgraded to the Aeon labs GEN5, and frankly the range is WORSE!  I get intermittent signal from a few of my devices immediately one floor down that used to work fine.  I'm about ready to sell this GEN5 and go with a smart things hub... I love using Axial, but I'm getting tired of things not working!  

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jtb239 posted this 24 July 2017

Thank you so much for your response!

 

It's SO funny you mentioned the garage door sensor, because that, and my door and window sensors, are the main things I absolutely CAN NOT get to work again.  Switches are all pretty much fine, but I can't get any of the garage or other sensors to work correctly anymore.  I wish there was like a tech support guy I could call to come out and fix it!  Please do let me know if you have any other success or tips.  Thanks again!

jonnysax posted this 25 July 2017

I got my door and motion sensors to work decently well, but still not as good as when I first got them.  They seem to be working with horrible range.  Same thing with the light switches/dimmers they work great!  Also after properly installing and configuring my locks, they work great too!  

I wonder if its a brand thing... I have an Echolink garage door sensor and the door and motion sensors are Go Control.  

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rscott posted this 27 July 2017

What kind of garage door sensors are you guys using? 

@jonnysax Have you considered the Nortek Quickstick Combo? I personally use that and it seems to do great in my home. Only downside is that it doesn't have the push button like the Aeon Labs stick does, but with network wide inclusion, it hasn't been much of a problem.

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jtb239 posted this 28 July 2017

I have the GoControl/Linear GD00Z-4 garage door controller.  The controller itself still works; it's the sensor which no longer works correctly, unfortuantely.  I have Ecolink door/window sensors, which I have been unable to get to work with my new controller at all.  I have tried removing batteries, etc., but still won't sync to new controller.

As for the controller itself, I have the Aeon labs stick, but have never used the button for anything, just done everything through PC while plugged in.  Should I use the stick itself to un-pair the devices?  I have no idea how to do that, if so!

Thanks again for the help

jtb239 posted this 28 July 2017

Jonny, you said this "Your Zwave devices remember being paired, so the first thing is you need to set up your stick in exclusion mode and go around and reset all your devices."

How do I do that?  Thanks again

jonnysax posted this 31 July 2017

My Echolink garage door sensor is also the only one I cant get to unpair and reconnect... there must be some other way to exclude it or factory reset it... 

I JUST bought this stupid Gen5 aeon labs stick, I'm not buying another one.  I dont know if its the stick itself or the sensors not working properly.  The door and window sensors and the motion detectors are all Go Control and they are working partially.  

@jtb239, to exclude, you can pull the stick out of the usb, hold the button for over 10 seconds and it should flash rapidly.  then you can push the button on the zwave device and it should give you some sort of visual confirmation that it excluded it on the stick.  

rscott posted this 02 August 2017

There usually is a way to exclude those, but I've found that lots of manufacture manuals are wrong as to what the sequence is to get a device to exclude -- it generally ends up being 2-3 button clicks on the device itself when you are wanting to exclude. You may google around to see what it is for that specific Echolink sensor. In any case, I'm sure that's key to getting it working with your new GEN5.

jtb239 posted this 02 August 2017

Thanks for the info.  Most of my devices are still mated to my old, failed stick.  Can I go around with the new one to exclude, or am I just screwed?  Thanks again

rscott posted this 02 August 2017

Yes, you can exclude a z-wave device with *any* controller, even if it wasn't the original.

jtb239 posted this 02 August 2017

Gotcha, good to know!  Thanks so much

jonnysax posted this 02 August 2017

Great.  I'll report back with anything I find about excluding my devices properly.  We should maybe add a section in the compatable device section on proper steps to include and exclude the device?  That would be very useful for all.  

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rscott posted this 02 August 2017

Great.  I'll report back with anything I find about excluding my devices properly.  We should maybe add a section in the compatable device section on proper steps to include and exclude the device?  That would be very useful for all.

Great idea! In the meantime, feel free to add a comment to the device library and we'll look for those comments and consolidate it into the actual device section we create. 

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